The service integration manager represents the business towards internal and external service providers, such as ICT and facility management. You have the ability to create a relation of confidence with business and technical people. You effectively translate the complexity of business issues to internal service providers. You assist the Client in developing roadmaps and Service Frameworks, and draft Service Level Agreements that are understandable by the business and feasible to the Client’s service providers and project managers. You are experienced in defining supportability requirements, creation of required support documentation and definition of delivery measurement criteria.